START DATE: JANUARY 2024

About DartPoints

DartPoints is a fast-growing Cloud, data center and managed IT services provider offering infrastructure solutions that help lower costs, maximize internal resources and keep business critical data safe, secure and always on. We're proud to deliver the enterprise-level solutions of a national provider with the hands-on attention and agility of a local business. Throughout the past ten years, DartPoints has consistently delivered on our commitment to reliability and customer service. It's that level of care and expertise that has attracted organizations ranging from startups to Fortune 500 to select DartPoints as their IaaS provider.

Working at DartPoints

DartPoints is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable infrastructure services.

Recently named one of SC's Best Places to Work, we recognize that our employees are our greatest assets in maintaining our Always On business philosophy. That's why we offer outstanding benefits, including:

• Competitive Pay
• Opportunity for Annual Incentive Compensation Bonus
• Medical and Dental Insurance
• Flex Spending Accounts
• Health Savings Accounts
• Life Insurance and Supplemental Life Insurance
• Vision, Cancer and Accident Insurance
• Short and LongTerm Disability Insurance
• 401(k) with Generous Company Match
• Paid Time Off (PTO)
• Holiday Pay

Position Summary

The Facilities team designs, operates and maintains sophisticated electrical, mechanical and HVAC systems within the DartPoints data centers in a 24/7 mission critical environment across multiple facilities. Facilities Technicians at DartPoints operate, monitor and support physical facilities conditions. Some of these duties will include climate control, power supply, generators, UPS and flywheel systems, electrical distribution and control, physical security, and monitoring systems. Technicians regularly help inspect, maintain and repair various data center electrical or mechanical systems, both critical and non-critical. Technicians aid members of the Operations team as needed to provision and de-provision services for internal and external clients.

Technicians ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. During emergency situations or abnormal conditions, technicians manage data center performance issues and outages to minimize the recovery time from failures.

Responsibilities

• Areas include: Electrical, Mechanical, General Facilities, Building Monitoring and Control.
• Operate, monitor, maintain, and respond to abnormal conditions in DartPoints' 7 x 24 x 365 data center facilities.
• Maintain, repair and replace as needed building systems (HVAC, mechanical, electrical, plumbing and lighting)
• Maintain, repair and upkeep building interior and exterior based on location needs (office space, common space, lighting, landscape, parking lot, etc.)
• Documenting, tracking and trending operational characteristics.
• Coordinate, communicate and schedule general trades and specialty contractors to perform preventive and corrective maintenance activities.
• Installation of electrical branch feeders and branch circuits per NEC standards.
• Installation of network infrastructure cabling, fiber optics, and Category 6
• Travel - Occasional Day Travel; Infrequent Overnight Travel

Qualifications

• Associate's degree, trade school certification or other verifiable training in a relevant technical field or equivalent practical experience.
• 5 years in mechanical/HVAC, electrical at journeyman or technician level (minimum of 2 years of experience in a critical environment(5 years in a critical environment is preferred)
• Professional Licensing in Mechanical or Electrical
• Mechanical aptitude to perform equipment troubleshooting and repair/ rebuild.
• Respond in a timely manner to requests for services and changes per company policy and procedure.
• Ability to lift and move 50+ lbs. of equipment; work on platforms, ladders and under raised floors

Preferred qualifications

• Excellent understanding of the electrical and mechanical systems used in a data center environment, including: Branch Feeders, Transformers, Generators, Switchgear, UPS systems, PDU units, HVAC AHU, CRAC and CRAH units, Fire Alarm systems, Clean-agent fire suppression systems, Pre-Action fire suppression systems
• Ability to communicate intelligently and effectively with contractors who perform maintenance or upgrade work on these systems
• Ability to learn quickly and address issues as they arise during normal working hours or when on-call
• Proficient in Microsoft Office Suite

This position may require shift work that includes weekends and holidays

The following criteria apply to all positions:

• Employees must complete individual quarterly objectives as assigned
• Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving

Position Reports to: Regional Facilities Manager