Job Title

Sr. Account Manager (Sr. AM)

Location: Greenville, SC
Department: Sales
Reports To: General Manager
Employment Type: Full-time
Work Environment: On site

Company Overview

DartPoints is a leading provider of scalable, reliable data center infrastructure and cloud services solutions designed to support the growing digital needs of enterprises, service providers, and cloud-driven organizations. With a focus on flexibility, performance, and customer partnership, DartPoints delivers purpose-built data centers that enable businesses to operate, scale, and innovate with confidence.

As a growth-oriented company, DartPoints combines deep infrastructure expertise with a hands-on, customer-first approach. Our team is driven by accountability, collaboration, and a commitment to operational excellence as we expand our platform and capabilities across key markets.

In 2025, DartPoints received a strategic growth investment from NOVA Infrastructure, fueling expansion in our existing markets and providing the capital to grow beyond our current footprint.

Position Summary
The Sr. Account Manager will be responsible and accountable for driving sales for new business development with existing customers and prospecting for new logo business within their local markets. The prospects will include small and medium businesses as well as larger enterprises in all industry segments. The Sr. AM will be responsible for prospecting, developing solutions for clients, closing new business, and account renewal/retention. In addition, the Sr. AM will be responsible for working closely with the entire team to ensure customer satisfaction and providing input on customer and market needs.

Primary Responsibilities

• Identify and close new opportunities with assigned customer base, provide solutions and quotes
• Regular communications with customer base:
  • Proactive outbound communication (calls and email) with assigned customer base
  • Handling and tracking all non-technical inbound customer requests and issues
  • Gain a better understanding of customer’s business and associated challenges
  • Ensure satisfaction with DartPoints services
  • Be an internal advocate for assigned customers
• Weekly and monthly review sales pipeline and business development opportunities
• Sales forecasting and pipeline (CRM) management to meet monthly and quarterly sales objectives
• Timely updating of key activities in CRM
• Networking at various IT and other related events before, during and after business hours

Qualifications

• Education: Bachelor’s degree, minimum
• Related Work Experience: Minimum five years of sales industry experience
• Certifications: NA
• Technical Skills: Must have some industry experience in IT or related technologies.
• Other: Strong listening, oral & written communication skills; strong PC proficiency

The following criteria apply to all positions:

• Employees must complete individual quarterly objectives as assigned
• Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving

Equal Opportunity Statement

DartPoints is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status.

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this position and may change at any time with or without notice. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.